Posted by: c864916 November 29, 2016
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Amby, not all clients are created equal. Apply the 80/20 principle to time utilization: What 20% of individuals are draining 80% of your time?
Try to keep such high-maintenance clients on auto-pilot mode. Draft some new policies and send them your standardized pricing, order and return processes etc. State for those customers whose requirements are contradictory with these new strategies, you are glad to present different suppliers.
Bear in mind, without time you can't scale your company past that high-maintenance client.
But sometimes even good individuals may unknowingly exploit your valuable time.
TL;DR version: Set good standards for all involved to minimize inane communication. Fire high-maintenance customers if you have to.
Try to keep such high-maintenance clients on auto-pilot mode. Draft some new policies and send them your standardized pricing, order and return processes etc. State for those customers whose requirements are contradictory with these new strategies, you are glad to present different suppliers.
Bear in mind, without time you can't scale your company past that high-maintenance client.
But sometimes even good individuals may unknowingly exploit your valuable time.
TL;DR version: Set good standards for all involved to minimize inane communication. Fire high-maintenance customers if you have to.