Posted by: jerryswari June 14, 2016
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I read about Sajha thread from people asking for review about their experience with Etihad Airways and they were pretty satisfied with the company's service.
My experience was not as satisfactory, sadly. I flew from JFK to KTM with Etihad airways earlier this month. To begin with I didn't know about the new carry on bag weight limit of just 7 Kg for international flight as it's been several years that I went back home. Since mine was a connecting flight, my other luggage were already being handled by airlines. My choice was to either throw my belongings or pay a hefty $ 300 fee. I chose the latter. Etihad personnel at JFK were not even slightly accomodating.
Etihad plane didn't take off of JFK until nearly after like two hours after the scheduled flight time. So all the passengers were basically sitting in the plane waiting for the plane to take off, we didn't know why!?).
When we got to Abu Dhabi airport after a long flight, it was already late for the connecting flight to Kathmandu. When I inquired at Etihad desk at the airport, I was told that the next flight was the next day via Delhi. I was tired and exhausted after the long flight. I had to call my family in Kathmandu who were expecting me that same evening in Kathmandu. After waiting for like seven or eight hours, I flew to Delhi with Etihad airways. In Delhi after a short layover, I flew to Kathmandu. There were about eight or ten people who were flying with me from JFK to Kathmandu, all of whom had their flight rescheduled. Originally we were to arrive at Kathmandu at around 7pm but instead we arrived around 9 am the next day.
When I arrived at Kathmandu airport, I had one bag missing. I waiting a long time at the baggage carousel area but to no avail. Then I had to go to baggage lost and found area where I found several of the people I flew in from JFK. We all had one bag missing! My family had to wait outside longer as I was dealing the lost bag.
I wrote about my experience but so far haven't received any apology or thoughtful response from Etihad, which makes me feel that their customer service is very poor.
Will definitely try to avoid Etihad airways.
My experience was not as satisfactory, sadly. I flew from JFK to KTM with Etihad airways earlier this month. To begin with I didn't know about the new carry on bag weight limit of just 7 Kg for international flight as it's been several years that I went back home. Since mine was a connecting flight, my other luggage were already being handled by airlines. My choice was to either throw my belongings or pay a hefty $ 300 fee. I chose the latter. Etihad personnel at JFK were not even slightly accomodating.
Etihad plane didn't take off of JFK until nearly after like two hours after the scheduled flight time. So all the passengers were basically sitting in the plane waiting for the plane to take off, we didn't know why!?).
When we got to Abu Dhabi airport after a long flight, it was already late for the connecting flight to Kathmandu. When I inquired at Etihad desk at the airport, I was told that the next flight was the next day via Delhi. I was tired and exhausted after the long flight. I had to call my family in Kathmandu who were expecting me that same evening in Kathmandu. After waiting for like seven or eight hours, I flew to Delhi with Etihad airways. In Delhi after a short layover, I flew to Kathmandu. There were about eight or ten people who were flying with me from JFK to Kathmandu, all of whom had their flight rescheduled. Originally we were to arrive at Kathmandu at around 7pm but instead we arrived around 9 am the next day.
When I arrived at Kathmandu airport, I had one bag missing. I waiting a long time at the baggage carousel area but to no avail. Then I had to go to baggage lost and found area where I found several of the people I flew in from JFK. We all had one bag missing! My family had to wait outside longer as I was dealing the lost bag.
I wrote about my experience but so far haven't received any apology or thoughtful response from Etihad, which makes me feel that their customer service is very poor.
Will definitely try to avoid Etihad airways.