I had been using raza.com to call nepal for like 5-6 years.. I was assuming to pay 7.8c per min but when I checked my account, I was actually paying 13c per min and didn't even realize until today. I called the customer service and they said I was using some Dial direct plan which doesn't even show on website anymore coz its "OLD", but still have to pay 13c. When I asked if I can get any refund or something.. being loyal cutomer for that long and using a lot.. the answer was "NO"... Customer service sucks. Please stay away from this shit..