Posted by: madanbahadur June 11, 2015
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Ujyalo,
when you call 1800 number, tell the representative to transfer your call to L2 officer. Representatives don't have much access to the file, and yes, they just read the letter or online status update. L2 officers have access to your file, so they can dig into your file. If they can't provide the concrete answer, they will create a service request (SR) and the officer handling your case will send you a written mail explaining the status of your application in details.
Also, you can make infopass appointment with your local USCIS office
https://infopass.uscis.gov/
If you make an infopass appointment, you can meet the USCIS officer and he/she will walk you through the status of your application and provide you the reason why they stopped your clock.
Hope it helps.
when you call 1800 number, tell the representative to transfer your call to L2 officer. Representatives don't have much access to the file, and yes, they just read the letter or online status update. L2 officers have access to your file, so they can dig into your file. If they can't provide the concrete answer, they will create a service request (SR) and the officer handling your case will send you a written mail explaining the status of your application in details.
Also, you can make infopass appointment with your local USCIS office
https://infopass.uscis.gov/
If you make an infopass appointment, you can meet the USCIS officer and he/she will walk you through the status of your application and provide you the reason why they stopped your clock.
Hope it helps.