Dear T Mobile, you are an awesome carrier in the US, no doubt about it. This is a guy who's been through AT&T, Verizon and now T Mobile over the course of 7 years. I must admit that you guys have excellent customer service. Every time I get a cheerful operator who is in every way tries to help and listen to the concern I have. You guys are great.
Few weeks ago though you announced free calls/texts to Nepal. That's a great humanitarian act but I've been lately hearing from my compatriots that your free service is being abused even by those who could have afforded it or not affected in anyway, just to talk to every person they've never called in ages spending hours for all their nonsensical talks instead short-sweet emergency chats. Being from Nepal myself, in fact I called you folks for the free service. But it just didn't feel right to me that I abuse some service when am not really the rightful candidate of it. So I called next morning and asked you to remove that international call feature from my account. The operator was actually surprised , must be thinking am a fool, didn't give him much explanation but it's about conscience.
Now the main thing, you are extremely popular everywhere. Most of my compatriots use your service and this free service has caused terrible network congestion out there. I can't get my call through without at least 10 attempts. I highly request you to take this service off. I thank you for being so considerate and kind but believe me please we living off this great land of the USA can easily afford to call back home. Those are the ones out there who needs to be given free service to call us here, not us. This further prevents network congestion for folks like us.
Thanks.