Currently, I am going through the same process. I emailed them and received a application package. Followed the instructions and sent it to the given address with a paid envelop through usps. I even called the embassy to know the status of my pp. A lady answered my call and checked my pp status. She was nice, I have to admit. It have just been 1 month I sent my pp. I am waiting on my new pp back. Let's see what happens..