Posted by: kaji sahab April 2, 2014
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1. Have you done anything to address the above mentioned complaints. If the plane is almost always late, have you thought about just changing the schedule to the late one so that its on time?
2. Have you made any effort to talk to the Turkish authorities regarding short temporary visas for Nepalese passengers to use the hotel or maybe build a hotel inside the airport like every other airport in the world?
3. Does Turkish know that Hindus do not eat beef and that many Hindus do not eat any meat altogether? I think not. Because otherwise it would be very hard to explain the lack of vegetarian options and the abundance of beef options in a flight departing from a country with 80% Hindus.
4. How do you feel about the customer service staff at Istanbul Airport? Apparently, there was a scuffle between a passenger and a staff at one of the counters over there. Are the staff too good to be talking to passengers? Where did they go to for training? I say this because here in the States, with that attitude, you get fired.
5. This is the most important of question. Does Turkish want to make money? If yes, Turkish needs to seriously rethink their strategy in this particular route. Its the 21st century. The internet can have a great impact. I myself write for my college newspaper from time to time. With 30,000 students, many of whom go abroad for studies, Turkish Airlines needs to think what might go in that article. Nepal's economy is heavily dependent on expats. And we expats talk. We have our forums. I would hate to see Turkish lose its business due to bad management because it is such a great route for us.
Is the plane late from the US or is it late departing Istanbul??
2. Have you made any effort to talk to the Turkish authorities regarding short temporary visas for Nepalese passengers to use the hotel or maybe build a hotel inside the airport like every other airport in the world?
Thank our fellow country men that misused the visa and stayed in different countries as asylee, refugees etc. Even almost 15 years ago, Germany had on arrival visa for Nepali passport holders and now only two countries in the world issue on arrival visa for Nepali passport holders.
3. Does Turkish know that Hindus do not eat beef and that many Hindus do not eat any meat altogether? I think not. Because otherwise it would be very hard to explain the lack of vegetarian options and the abundance of beef options in a flight departing from a country with 80% Hindus.
Reserve your meal in advance and it will be served whatever you want...Hindu, Kosher, Moslem....but do it in advance no later than 48 hours before the flight. Not defending the airlines but they dont have a kitchen at 35000 feet and cant prepare on demand meal unless you are flying first class on Emirates on their A380.
4. How do you feel about the customer service staff at Istanbul Airport? Apparently, there was a scuffle between a passenger and a staff at one of the counters over there. Are the staff too good to be talking to passengers? Where did they go to for training? I say this because here in the States, with that attitude, you get fired.
If you are not satisfied with the airline, simply choose different airline. Singapore is excellent and so are Cathay, Jet, Korean, Qatar, Emirates (Flydubai), Etihad
5. This is the most important of question. Does Turkish want to make money? If yes, Turkish needs to seriously rethink their strategy in this particular route. Its the 21st century. The internet can have a great impact. I myself write for my college newspaper from time to time. With 30,000 students, many of whom go abroad for studies, Turkish Airlines needs to think what might go in that article. Nepal's economy is heavily dependent on expats. And we expats talk. We have our forums. I would hate to see Turkish lose its business due to bad management because it is such a great route for us.
It is what it is! Shutting down KTM-IST route is no big deal for Turkish. This route is not the bread and butter of the airline and contributes minimally in their revenue. When they find a different profitable route than KTM-IST, they will fly their planes there.
Simply, there are a lot of complaints from our people about Turkish and your open letter is not going to do jack shit. Dont go for the cheap price of Turkish....sasto besar khayo bhaney pakhala lagchha......spend couple of hundered more and fly in peace.
Last edited: 02-Apr-14 05:34 PM