i'd experience with muncha when i sent a gift last year. i'd sent a gift but they delivered similar product from the same company which had less features and whose price was less than the item i sent.

they did not bother to inform me about the changes they made on their side and did not even refund me the difference. i came to know about this "bait and switch" scheme when i asked my uncle the name and model number of the item he had gotten. the manufacturer were the same but the model was different and cheaper.

after confronting muncha, they gave me options for partial refund, or deliver SIMILAR product or WAIT for the exact model as they did not have those in stock. I chose to wait for the exact model and took about 3 weeks to get the product that I had ordered. In total it took 5 WEEKS from the day of order!!!

advice to fellow : check the manufacturer and the model number and verify with your people in Nepal. Muncha likes to "bait  and switch"