I had exactly same issue few weeks ago. Verifying your account is really painful too. To verify my account they always called me during my work when I can't answer my phone. They don't leave voicemessage either, so there is no way to know it was them who called.. I never answer a toll-free/corporate type phone number. Also, you CAN'T call them back to verify your account. I requested that they call me during the period I can answer, during my work breaks or after work but they always called me in the freaking same time. It took me over 2 weeks just to verify my account. 

And somehow my date of birth was incorrect too, I don't know why you can't change your DOB on profile yourself, since you are the one who puts the DOB while registering on the website.