They are reliable. But if its your first time it will take about a week for them to complete the transcation. They will take all the personal info, ss, work place, annual income..etc. After that they will verify your bank by making some minor deposit. You have to confirm how much it is. After that some dude from India will call to confirm all the informatation you initially put on the website. After that they will take money from your bank, wait for it to clear up. Finally they will call the person receiving it and send you receipt for transcaatoin. I used them because of their rates and no fee for first time. Now that i am verified I am supposedly able to send money anytime.
TLDR: If you are not in hurrry use them. They have better rates than moneygram. Its a lengthy hassle initially.