I sent them my original passport, nagarikta, and money order of $150 with a stamped return envelope 1 and 1/2 months ago. I did not hear anything for almost a month. Then I decided to call and they told me that I didn't send any return envelope, my photo was not according to the required scale...blah..blah..blah...Bottom line- they were very unprofessional and not helpful at all. Finally I requested them to return all my documents but it has been already 2 months now and have not got back my documents. I have been emailing them but they are not responding. I don't know what am I going to do with these goosmongers.