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The United States Citizenship and Immigration Services (USCIS) bureau offers a service known as InfoPass, which is a web-based system for individuals who would like to schedule a one-on-one meeting with an immigration officer at the nearest USCIS office in order to discuss the specifics of their application for permanent residency or U.S. Citizenship. In fact, some USCIS locations require appointments made through the system before applicants can visit the office or speak with an immigration officer.
USCIS InfoPass was developed and introduced by the bureau as a more convenient way to access the expertise of immigration officers in order to clarify the issues involved and actions required to deal with the specifics of individual residency and naturalization cases. Users can indicate the reason for their appointment ahead of time to streamline their visit and make sure that they are directed to the resources that they need. It is a free system designed to supplement the existing USCIS website, uscis.gov, which handles requests for routine immigration matters such as requesting immigration forms, checking an individual's case status, renewing or replacing a green card, or applying for employment authorization.
To make an appointment using the USCIS InfoPass system, individuals need a computer with an active internet connection (whether it is their own or a shared terminal for public use), a web browser such as Internet Explorer, and a printer that will be able to print out confirmation of the appointment. Once online, InfoPass offers guidance in 12 different languages.
The appointment scheduling process allows users to set their appointment by choosing from the available times at the office they will visit. USCIS notes that if a preferred time is not available, individuals should check back frequently to see if someone else has canceled an appointment, resulting in an opening in that time slot.
If citizenship or residency applicants need to reschedule their appointment for any reason, their appointment confirmation notice contains a code that they will need to refer to when making changes to their appointment time or cancelling the appointment within the InfoPass system.
Once an appointment has been scheduled through the USCIS InfoPass system, users should print their confirmation and bring it with them to meet the immigration officer. Applicants should also be sure to bring government-issued identification such as a government-issued photo ID card, a passport, a valid driver's license, or a permanent resident card. They should also bring all documentation related to their inquiry, including receipt notices and approval or denial letters.