@evilinside, We at Himtel believe it is "customer support" that brings in customers again and again to buy from us eventhough there are a lot of choices in the market.  We believe in 100 percent guarantee. The HImtel Premium card does not deduct minutes without any proper connection. If you believe you have not been given a good solution, please call us again at  1800 543 6540 so that we can look into the issue. If you are not pleased with the service we will be more than glad to refund the remaining balance from your phone card