Posted by: Riten December 24, 2010
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Exactly same thing happened to me the other day. I had sent a christmas gift to a friend in WV. The UPS tracking said it was delivered, but she did not receive it. I sent an email to Amazon apprising them of this situation. Since it was too late for Christmas delivery, they refunded the cost. Seems to happen a lot this time around.
Merry Christmas and Happy New Year 2011.