am writing this reply currently FU....CK Zen travels, they  promised to arrange a hotel for 14 hrs stay @ Abu Dhabi a month before my flight. I was told they they had requested a Hotel room for me.  When I called them on the day I left, my hotel room reservation was still not confirmed. When I went to Ethihad Air counter @ Abu Dhabi, I was told that there had been even not a single request placed in any of the date for my hotel reservation. Now I am stuck in the terminal with aching butt. How could any travel agent run a business in such irresponsible way ?  May be they get extra comission by saving hotel fees for airliners. Thank god , Abu Dhabi has atleast a free Wi Fi