Posted by: GuitarDaku January 3, 2010
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Also, to Original Poster, OP,
Add FCC to the list of agencies you will file your grievances too and the list you mention to Tmobile. Do your research first. 
"I had a similar problem with T Mobile several years ago. Although we were in official “dispute” they shut down my phone, which is illegal.
Fortunately, I had an unlocked cell phone so it didn’t make that much of an impact. But it made me so angry I pursued the matter with the Federal Communications Commission (FCC).
It took a long time to get a response (even with exhaustive documentation), but once the FCC was involved T Mobile was very eager to make amends.
The take aways:
1/ Always get an unlocked phone.
2/ File a complaint with good documentation with the FCC."