Ratokattu.....I assume who change your reservation didn't know shit. but you have to understand that you made a change in ur reservation at the very end and there is a saying in english "you snooze you loose" thats exctaly what happened to you there big guy. Telling you ther truth. I never rented from u-haul because all their trucks looks real old but rented from budget and never had any problem. But the fact is if you go to postoffice pick up that change in address envelope there is 20% off coupon in there from budget.