Posted by: Korean_Soju March 5, 2009
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Govt enforces new directive banning brokers at govt offices
-ekantipur
KATHMANDU, March 5 - The government has promulgated a new directive to end the prevalent broker trend in the government offices in a move aimed at making the public services transparent and quick.
The "Service Campaign Operation Directive 2065" issued three days ago has prioritised the abolition of the rampant middlemen practice.
With the implementation of the new directive, the service seekers from now onwards can get their work done without hassles through the government-managed facilitator.
The fourth clause of the directive issued by Prime Minister's office and Cabinet includes the provision of 'government facilitators for writing applications and filling up forms free of cost'. “Model of necessary forms for services will be provided for free,†the directive mentions, “And the facilitator for filling up the forms will be appointed."
An official at the prime minister's office said that the directive was enforced to curb the increasing trend of giving trouble to the service seekers in the name of brokers.
The directives will be strictly implemented to give relief to the public who were forced to pay extra money to get their work done, the official claimed.
The government decision to enforce the directives came in the wake of ever-increasing mob of brokers at the District Administration Office, Land Revenue Office, Department of Survey, Transport Office and Company Registrar Office.
Besides the clearance of broker hassles, the directive also has a provision that allows the service seekers to claim compensations if they fail to receive services within the slated time.
Likewise, there will be a separate authority and place for filing complaints against the failure to provide timely services. Furthermore, if the result, time, cost and quality of the services are not found up to the mark, the concerned government employee will be liable to departmental action.
As per the directive, the local service provider cannot halt its services citing reasons other than the lack of budget.
"This is the first time the directive has been promulgated as a campaign," said Sharad Prasad Trital, spokesperson at the PM's office and cabinet, adding, “We will pay special attention towards its effective implementation and monitoring.â€
Similarly, only the local consumers' committee will be eligible to carry out the government's development and construction work at local level worth up to Rs 6 million, the directive states. It has also empowered the people with the authority to dissolve the consumers' committee in case the work is not done transparently.
If an employee breached the hospitality discipline, while providing services, he/she will be brought to justice after investigation. Mobile services will be provided to the people of remote areas and far-flung districts.
It has also advised to construct a clear and open physical structure of the offices so as to make an environment to have direct and transparant contact with the supervisor and assistant employees.
"The provision was made in order to put an end to the non-transparent activities in the offices," said Adhikari.
It has asked the government offices to make provisions for photocopy and other facilities without any profit.
Directive Implementation Trust will be set up at the cabinet or PM's office, Monitoring Units will be formed at districts and regions for the implementation of the directive. Those defying this directive will be under departmental action as per the Civil Service Act, the directive mentions.
-ekantipur
KATHMANDU, March 5 - The government has promulgated a new directive to end the prevalent broker trend in the government offices in a move aimed at making the public services transparent and quick.
The "Service Campaign Operation Directive 2065" issued three days ago has prioritised the abolition of the rampant middlemen practice.
With the implementation of the new directive, the service seekers from now onwards can get their work done without hassles through the government-managed facilitator.
The fourth clause of the directive issued by Prime Minister's office and Cabinet includes the provision of 'government facilitators for writing applications and filling up forms free of cost'. “Model of necessary forms for services will be provided for free,†the directive mentions, “And the facilitator for filling up the forms will be appointed."
An official at the prime minister's office said that the directive was enforced to curb the increasing trend of giving trouble to the service seekers in the name of brokers.
The directives will be strictly implemented to give relief to the public who were forced to pay extra money to get their work done, the official claimed.
The government decision to enforce the directives came in the wake of ever-increasing mob of brokers at the District Administration Office, Land Revenue Office, Department of Survey, Transport Office and Company Registrar Office.
Besides the clearance of broker hassles, the directive also has a provision that allows the service seekers to claim compensations if they fail to receive services within the slated time.
Likewise, there will be a separate authority and place for filing complaints against the failure to provide timely services. Furthermore, if the result, time, cost and quality of the services are not found up to the mark, the concerned government employee will be liable to departmental action.
As per the directive, the local service provider cannot halt its services citing reasons other than the lack of budget.
"This is the first time the directive has been promulgated as a campaign," said Sharad Prasad Trital, spokesperson at the PM's office and cabinet, adding, “We will pay special attention towards its effective implementation and monitoring.â€
Similarly, only the local consumers' committee will be eligible to carry out the government's development and construction work at local level worth up to Rs 6 million, the directive states. It has also empowered the people with the authority to dissolve the consumers' committee in case the work is not done transparently.
If an employee breached the hospitality discipline, while providing services, he/she will be brought to justice after investigation. Mobile services will be provided to the people of remote areas and far-flung districts.
It has also advised to construct a clear and open physical structure of the offices so as to make an environment to have direct and transparant contact with the supervisor and assistant employees.
"The provision was made in order to put an end to the non-transparent activities in the offices," said Adhikari.
It has asked the government offices to make provisions for photocopy and other facilities without any profit.
Directive Implementation Trust will be set up at the cabinet or PM's office, Monitoring Units will be formed at districts and regions for the implementation of the directive. Those defying this directive will be under departmental action as per the Civil Service Act, the directive mentions.