Well MaanNepali,
I can understand all the Emotion and sentiments. I myself feel bad abt this and its not that the QA hasnt trained the manpower and everything. But then again i am quite sure u also know that we nepali are not eager to learn. Its not that the first time flyer to khadis only behave that way but my friend we have come thru many returnees and frequent traveller to khadis doing the same.
Talking abt the city office, u might not know that for the convenience of the pax QA is the first airline in Nepal which is well organized. There is always some places for improvement and we are continously trying to meet that. As being one of the member of QA i sud say sorry on behalf of that lady to u if u had any kind of inconvenience in our city office. 
These days the returnee pax need not come to the city office for the confirmation until and unless they need to change something into their ticket. And u knw what, other airlines are trying hard to move onto our footsteps.

As for the flying experience, i am quite sure u fly a lot as u said. Then again its us working for the company come to face those kind of pax everyday. I am not just trying to complain but if u come to any airlines office and sit there for couple of hrs u will urself experience what we are talking here.

Thanks for ur thread....