At least Zen Travels were honest (to whatever degree) about their situation, and are actually reviewing customer complaints and responding in public forums, which says a lot about them. What actions they take on individual cases is a different matter, but them appearing on Sajha shows signs of their attempt at reasonably good customer service. What do large companies do? Nothing. I would be willing to buy from Zen Travels when I need to get out of Amrika.

_x