There is no hassels, just one word during the check in "my mother/ father (one of them) need wheelchair" thats it. they will show you a couch and tell you to sit comfotably till the wheel chair person come pick you up. your parents dont have to act that they cant walk. My mom was standing up front the customer service desk holding a big bag when i asked the wheel chair for her. it really helps, if you need more info, you can even write or call or whatever....It was a very very big relief for me at that time, so just wanted to comfort your stress too. if you want to contact me to talk about it, immensed@hotmail.com