Tech Support Here are some conversations that actually happened between help desk people and their customers. Customer: "You've got to fix my computer. I urgently need to print a document, but the computer won't boot properly." Tech Support: "What does it say?" Customer: "Something about an error and non-system disk." Tech Support: "Look at your machine. Is there a floppy inside?" Customer: "No, but there's a sticker saying there's an Intel inside." Tech Support: "Just call us back if there's a problem. We're open 24 hours." Customer: "Is that Eastern time?" Tech Support: "Ok, now click your left mouse button." Customer: (silence) "But I only have one mouse." Customer: "Excuse me can I use this disk? It has a hole in it. Tech Support: "Do you have 3 1/2 inch diskettes?" Customer: "No, I only have 3 of them." Tech Support: "I need you to right-click on the Open Desktop." Customer: "Ok." Tech Support: "Did you get a pop-up menu?" Customer: "No." Tech Support: "Ok. Right click again. Do you see a pop-up menu?" Customer: "No." Tech Support: "Ok, sir. Can you tell me what you have done up until this point?" Customer: "Sure, you told me to write 'click' and I wrote 'click'." Customer: "Now what do I do?" Tech Support: "What is the prompt on the screen?" Customer: "It's asking for 'Enter Your Last Name.'" Tech Support: "Ok, so type in your last name." Customer: "How do you spell that?" Customer: "I received the software update you sent, but I am still getting the same error message." Tech Support: "Did you install the update?" Customer: "No. Oh, am I supposed to install it to get it to work?"