Posted by: a_person March 30, 2007
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Hello everyone,
I came across this site when I was looking for a decent priced ticket to KTM. I read a few threads and some reviews of the Nepali travel agents. I did some research myself and compiled a good list of travel agents. I gave them grades and reviews based on my criteria. I ope this will be helpful for others who are thinking of buying a ticket soon.
Criteria:
1. Neutrality - I am not affiliated with any of these agents (unlike some of the other posts on sajha). I am an independent user like you who was looking for a decent priced ticket with good customer service.
2. Customer Service - I called and emailed all of the below listed agents. Customer service was on the top of my criteria listing.
3. Responsiveness - I had heard a lot of complaints about the responsiveness of the agents. So I tested it myself (both email and phone response)
4. Prices - This, of course, is one of the most important criteria.
5. Professionalism/Friendliness - I want my travel agent to make me comfortable. I am spending a lot of money, all I am asking for is some professionalism and friendliness from the agent.
Agents
That being said, here are the agencies that I contacted:
Travel House Nepal (Manoj Shrestha)
lowestfare2nepal.com
703-349-5478
Zen Travels (Monica Prasai)
fly2nepal.com
202-465-4266
Kali Services (P and A Basnyat)
972-499-4763
Fly Everest (Bimal)
flyeverest.com
617-938-7319
Peace Land Travels (Mili)
www.peacelandtravels.com
240-433-0110
Third Eye Travels
thirdeye@thirdeyetravel.com
Adventure Himalaya
adventure_himalayan@hotmail.com
Grades
Travel House Nepal
Customer Service - A
Responsiveness - A
Prices - A-
Professionalism/Friendliness - A
Zen Travels
Customer Service - B+
Responsiveness - B+
Prices - A
Professionalism/Friendliness - A
Kali Services
Customer Service - C-
Responsiveness - C
Prices - A-
Professionalism/Friendliness - D
Fly Everest
Customer Service - A-
Responsiveness - B+
Prices - A-
Professionalism/Friendliness - A-
Peace Land
Customer Service - C-
Responsiveness - B-
Prices - C
Professionalism/Friendliness - C
Third Eye (Never Heard back)
Customer Service - N/A
Responsiveness - F
Prices - N/A
Professionalism/Friendliness - N/A
Adventure Himalaya (Never Heard back)
Customer Service - N/A
Responsiveness - F
Prices - N/A
Professionalism/Friendliness - N/A
Thanks!