I think Nepalese Embassy's customer service sucks big time. The new passport that I received was very poor in quality (the lamination on the first page with info and pictures was already coming off on the sides and if I open my passport fully, it would tear off more from the binding, which obviously made me say WTF) while it took them a freakin month or so to send it back to me. Bunch of idiots who can't do their work properly... Grrrrr!