I have renewed my passport twice already from Washington and both time I received the new passport in 6 business days. But it is also true that for my roommate's passport, it took more than a month to process. He nearly missed his flight to Nepal cause of that. Every time we used to call they would say it was mailed yesterday, so finally we called and told them that his flight was in three days and we still don't have passport. Luckily, the person who we talked that time was very nice to us and he told us the passport hasn't been issued yet, he will issue the passport, and send it to us via Express Mail. We received the tracking number within two hours and we received the passport next day, my friend left for Nepal the third day. It is very sad when people who are supposed to help us in this foreign land end up hurting us. I am sure if they want they can process the passports and help us in other manners in timely fashion but nevertheless that does not happen.