On behalf of Kathmandu Spice, I would like to take a moment to sincerely apologize our customers who have not been satisfied with your experience at our establishment. I take full responsibility for our shortcomings and assure you that our goal is to give our customers the best of what we have to offer. In an attempt to address these concerns, I checked the delivery statistics on every single ticket and did not find a single ticket that took 2 hours. During our daily reviews, we have taken the feedback from our customers and continue to make ongoing changes. Despite the fact that our customers are 99% non-Nepali, we always reflect on one of our initial goals of this project and that was to provide our fellow Nepalis a venue where they can feel at home - and for that short time be able to detach from the hectic life in the US. To that end, we have made several changes to accomodate our Nepali customers. We had bada two weekends ago and we had two Nepali customers. We get about 10-15 Nepali customers per week. As a business, it is impossible to sustain these changes without your support. We have not claimed to be an all authentic Nepali restaurant. It is a restaurant like any other catering to wide variety of customers. We have devoted 1/4 of our menu to Nepali dishes and we have two Nepali cooks with extensive experience both in Nepal and the US who work along with our chef. We have a professional staff, most of whom are Nepali and I am very proud of them. We have made a point to hire Nepali staff if at all possible. Everyday, I read many hand written notes from customers who validate my belief that we have something to offer to our customers. It would really help us to improve if your concerns are identified when it happens and we will make sure we learn from it and take corrective measure. I am more than willing to personally sit down with you and listen to your concerns as well as your suggestions. We certainly cannot satisfy 100% of our customers but we will do whatever we can to get there. Best. Binay Manandhar