nepalisite.com is always there to answer your concern and problems.Once you call their 1 800 number, they always give the replacement right away without any hassel if u had faced the problem with your calling card. . they have access to all the records of your calling and they can tell you how much u talked hom much is left. Nischal shrestha is very good person and he always take cares of the problems in nice manner. they are available even late night. like 1:00 AM. Like god says, ask - it would be answered. seek - it would be found knock - it would be opened. Just ask them.. call them.. instead of spilling the frustration in forum... Thanks.