So did you call them? They take care of you if you call them and explain. You need to understand that phone cards to Nepal is not reliable no matter you buy from. One of the main thing that counts is the customer service, and how they deal with it. In my experience, only few sites have taken good care of me and nepalisite is one of them. So my suggestion is to call them and explain the problem. I am sure they will take care of you. They ain't running with your $5. So give it a try. Good luck and happy dashain.