I have been following this thread and I can totally understand why Prakash Ji is warning us about Kali Travels. It must have been very hard for him to do all the scheduling (i mean planning a trip to Nepal can be brain draining). My aunt got a ticket from Kali travels about a year ago and due to the hectic schedule/last minute planning, she someone managed to miss her flight to Nepal. She was very stressed out but people from Kali travels helped her in everyway possible. They helped her find another flight and she was able to fly back to Nepal. I am glad Prakash Ji expressed his side of the story but I don't think I can judge kali travels customer service based on one or two instances. My aunt was very satisfied with the service and looking at the amount of help kali travel offered (even though it was my aunt's carelessness) I am certainly going to continue buying my tickets from Kali travels.