This is permission issue. Do not trust all spy ware; they say one thing and do opposite. Ad-Aware by Lavasoft is the best one and most used. Below is the link to download free version. http://www.download.com/3405-8022-5153545.html?part=dl-ad-aware&subj=dl&tag=top5 After scanning your PC this will detect any unwanted stuff, delete them straight. If this does not fix your problem post again, I have few other options. Cheers