can someone find out whether the Venezuelian dude that I talked last week at HP call center left the job or not :) dude took 3 hours and at last sent me wrong parts. I am sure you guys would have sent him THANK YOU e-card if you were in my place, NO? companies needa understand that being able to speak english is not enough to be work as a customer service rep. these ppl need to be trained well first before starting taking calls. I must say i am not happy with the customer service on any level these days. BUt does anybody care?