Ashu, I was talking in a more basic level, like in situations that occur in day to day life, and not just in business. You have rightly mentioned that we are not very confrontational when we need to be. Instead, we stay polite, and try to avoid any imminent conflicts at least for the short-run. But when we do get into such situations, we are not mentally prepared to come out unhurt or without hurting. We do not know how to discuss problems, which handled properly could in fact be fruitful and resolve into something good. We are easily driven by our emotion which manily is anger. And we all know, anger is a secondary emotion. There's got to be something driving it, right?