The son of an elderly couple says he wants two major airlines to stop blaming each other and take responsibility for abandoning his parents in their wheelchairs for half-a-day, with no help to access
food, water or a washroom.
Mohan Karki's parents, who don't speak English and require assistance to travel, were found almost 12 hours
after being dropped off at a service counter at the Vancouver airport — just not by the airlines responsible for assisting them during their trip, WestJet and Cathay Pacific.
"We were thinking they were somewhere in the corner of the airport ... not knowing where to
go," said Karki. "My parents told me, 'We never left this place' … 12 hours they were there. They tried to communicate with some other people, passersby, and nobody responded to them. Maybe they couldn't understand what they were saying."
On Feb. 23, Narayan and Chhaya Karki, aged 66 and 69, were on the final leg of a trip from their home in
Kathmandu, Nepal to visit their son and his family in Edmonton, with a stopover in Vancouver.
Mohan Karki said Cathay Pacific told him it delivered his parents to the WestJet customer service counter at the airport, and WestJet was to transport the pair to the gate for their final flight to Edmonton.
When his parents failed to arrive, a worried Karki spent hours on the phone trying to track them down. They didn't have a cellphone. "For about six or seven hours, I kept on calling both airlines, but they never found my
parents," he said.
Karki then called the RCMP. It took officers 20 minutes to find the couple, located just steps from the service counter.
The couple had placards with Karki's name and phone number, in case of an emergency. No one responded when they tried to get help by holding them up, he said.
According to an Ontario-based advocate for people with disabilities, services for those who need assistance travelling are "unreliable and inconsistent" because airlines are allowed to set their own rules — instead of being told to meet specific standards.
"It is appalling treatment … the regulator should make it clear that [airlines] can't pass the buck to each other," said David Lepofsky, chair of the Accessibility for Ontarians with Disabilities Act Alliance.
Please log in to subscribe to sajhamitra's postings.
Posted on 06-03-19 12:22
PM [Snapshot: 325]Reply[Subscribe]
Login in to Rate this Post:
All ( I mean ALL) airlines US airlines are pathetic. I had faced this issue two times in the past and all they do is just blame each other. They care about numbers and do not care about customer satisfaction unlike internal airlines.
If you are making travel arrangement for your parents then better you send them with someone or at least do not make any connecting flight within US or Canada. I learned it in a hard way. No matter what they say, never make any connecting flight within US or Canada.
Anyone renewed their passport through DC embassy lately?
Wedding Costs in Nepal ? Party, Band Baaja !!!!???
वाह ! मन्त्री ज्यु वाह !
TPS to GC (PERM-I140-I485) TimeLine
TPS to change of status denied ..Need help
How much saving you have?
TPS EAD rejected: Help
Udus killer spray
नफर्किने गरि नेपाल जाने सोच
kta kt ho don’t buy house
हामीहरुले २० जना केटिहरुसंग सेक्स गर्नै पर्छ रे नी !
Mnang, Mustang Treking and Our Engagement
लिङ्ग को आकर कत्रो?
Four Characters and My Funeral
Nepali people greencard in danger
NOTE: The opinions
here represent the opinions of the individual posters, and not of Sajha.com.
It is not possible for sajha.com to monitor all the postings, since sajha.com merely seeks to provide a cyber location for discussing ideas and concerns related to Nepal and the Nepalis. Please send an email to email@example.com using a valid email address
if you want any posting to be considered for deletion. Your request will be
handled on a one to one basis. Sajha.com is a service please don't abuse it.