http://www.washingtonpost.com/business/as-indian-companies-grow-in-the-us-outsourcing-comes-home/2011/05/17/AFZbrp7G_story.html
(Elbert Chu/ FOR THE WASHINGTON POST ) - NEW YORK, NY - MAY, 17: Omar Brown, a 26 year old team lead for Aegis, watches Emily Sambolin handle a difficult call for Humana on Top Gun Tuesday during a 10 hour shift in lower Manhattan. (Photo by Elbert Chu/For The Washington Post)
New York — Ray Capuana paces the rows of cubicles in a haggard high-rise a stone’s throw from Wall Street as his people hustle the phones and hope for a bonus check.
His employees are not bond traders, though. They are call center workers. Many are African Americans without college degrees. Some lack high school diplomas. They work for a Mumbai-based company called Aegis Communications.
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